Introduction:
1. Cancellation conditions apply to the cancellation of the reservation of accommodation services made between the accommodation provider and the accommodation provider (pension manager).
2. The cancellation fee is calculated from the total amount of the order.
3. The cancellation fee represents compensation for damage caused within the accommodation.
4. The landlord reserves the right to issue an advance invoice, payable no later than 7 days prior to the stay. The deposit is 50% of the total amount of the ordered stay, unless otherwise agreed by the landlord and the client.
5. In case of cancellation of the stay, for which the advance payment has already been made and the cancellation fee is higher than the cancellation fee, the landlord is obliged to return the amount exceeding the cancellation fee.
6. In the case of premature termination or interruption of stay without fault of the accommodation provider, the accommodation provider shall not be obliged to return to the client the paid price of the stay or its proportional part.
Terms relating to cancellations of accommodation / training rooms by guest / client:
1. The landlord undertakes not to charge cancellation fees in the event of cancellation of the reservation within 21 days prior to the arrival.
2. Upon cancellation of the reservation 20 - 14 days prior to arrival, 25% of the total price of the stay will be charged as a cancellation fee.
3. Cancellations made 13 - 7 days prior to arrival will be charged as a cancellation fee of 35% of the total price of the stay.
4. Cancellations made 6 - 2 days prior to arrival will be charged as a cancellation fee of 50% of the total cost of the stay.
5. Cancellation of the reservation 1 day prior to arrival or on the day of arrival will be charged as a cancellation fee of 100% of the total price of the stay.
In case of cancellation due to unavoidable events (death in family , hospitalization of the customer or family member, serious illness, natural disaster), the cancellation fee is not charged. The above mentioned facts must be submitted by the client to the property owner by written document within 3 days of their creation.
In case of cancellation for other serious reasons, it is possible to change the term after mutual agreement. These cancellation conditions are valid for individual guests and for group reservations. In the case of non-payment of a deposit from which cancellation fees could be deducted, the landlord has the right to send an invoice to the client cancellation of fees.
Cancellation terms:
1. The landlord is entitled to claim cancellation at any time. If the landlord wishes to cancel the accommodation for more than 5 days prior to the agreed commencement of stay, the other party is not entitled to compensation for the damage incurred or any additional costs incurred in connection with the replacement of such persons.
2. The circumstance excluding the liability of the property owner for damage to the Client is also considered as the fact that the Client will be liable to the Customer for a cancellation of more than 6 days (including) before the agreed start of the stay.
3. If, for legal reasons or for reasons expressly agreed between the Provider and the Client, it is not possible to proceed according to item 1, then the accommodation provider shall be liable for any damage up to a maximum of CZK 2,000 or up to the amount of 1/20 actually incurred damages - the amount that is higher for the eligible party is used. The lost profit is not paid in any way.
Final Provisions:
1. These Terms are in accordance with Section 273 of Act No. 513/1991 Coll., The Commercial Code and are valid and effective from 1 March 2014.
2. The legal relations between the Client and the Provider are governed by the provision of these cancellation terms, the deviating arrangements contained in the agreement between the Provider and the Client and the provisions of the Commercial Code.
3. Cancellations apply only to confirmed written orders (email, letter, fax).
4. Cancellation of the stay order can only be done by the landlord and the client in writing (e-mail, letter, fax).
5. These business conditions continue after the termination of the accommodation agreement between the accommodation provider and the client.
